FAQ
FAQ
Q. Will our jewelry drop stones?
No. Each piece of jewelry is handcrafted with meticulous attention to detail by seasoned craftsmen. We'll do 3 rounds of strict quality inspection before it is shipped out. Our packages are also shock-proof and anti-squeeze measures when packing.
Q. Can I modify or cancel my order?
If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can return it without reason before we ship it. More details, Please send a request to our customer service "hello@thetyslejewels.com"representatives your order for assistance.
Q. If I don’t like the product I purchased?
We want you to feel free when shopping at thestylejewels, which is why we offer a 30-day return/exchange policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.
Q. How do I find my ring size?
You can refer to our size guide to select the appropriate ring size. Adjustable rings are suitable for fingers of different thicknesses.
Q. How long does the rose last?
Our preserved roses are designed to last up to 3 years,maintaining their natural beauty and vibrant color.To ensure your rose lasts as long as possible,follow these simple tips:
-Keep Out of Direct Sunlight:Avoid placing the rose in direct sunlight to prevent color fading.
-Avoid Humidity:Store the rose in a cool, dry place to maintain its freshness.
-Do Not Water:Our preserved roses do not need water.Moisture can damage their delicate structure.
-Handle with Care:Minimize touching the rose to avoid transferring oils and dirt from your hands.