Q. Will our jewelry drop stones?
No. Each piece of jewelry is handcrafted with meticulous attention to detail by seasoned craftsmen. We'll do 3 rounds of strict quality inspection before it is shipped out. Our packages are also shock-proof and anti-squeeze measures when packing.
Q. Can I modify or cancel my order?
If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can return it without reason before we ship it. More details, Please send a request to our customer service "hello@thetyslejewels.com"representatives your order for assistance.
Q. If I don’t like the product I purchased?
We want you to feel free when shopping at thestylejewels, which is why we offer a 30-day return/exchange policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.
Q. How do I find my ring size?
You can refer to our size guide to select the appropriate ring size. Adjustable rings are suitable for fingers of different thicknesses.
Q. How about warranty policy?
At THESTYLEJEWELS, we stand behind the quality of our jewelry and want you to feel confident with every purchase.
We offer a free 180 day warranty from the date of delivery. This warranty covers any manufacturing defects, such as loose stones, broken bands, or faulty clasps. If you experience an issue within this period, we will repair or replace the item at no cost to you.
Please note that our warranty does not cover damage caused by accidents, misuse, improper care, or normal wear over time. Loss, theft, and tarnishing due to exposure to water, perfume, or chemicals are also not covered.
To request a warranty claim, please email us at hello@thestylejewels.com with your order number, a description of the issue, and clear photos of the item. Our team will review your claim and let you know the next steps.